WARRANTY & RETURNS
What Warranty Covers
At Ralakde we believe in providing high quality service to our customers and thus take care while repairing your device. Confident of our services we give you warranty of 12 months on majority of repairs done at our end.
We provide warranty on all repairs as well as on the industrial products sold by us.
Here you will find what is included in our warranty and what is not covered. While you book any repair with us ensure that you have read about the description of the repair and other terms and conditions to understand whether such repair falls under our 12 months warranty or not.
Warranty related to repairs
When you repair any device from us, our warranty will cover
- If the part(s) provided by us while repairing your products, becomes faulty within the time period that we have mentioned as warranty period. The warranty period may vary depending upon the type of repair provided by us.
- If you find your device faulty within the warranty period that is because of poor workmanship. We ensure that all services done by us is by experts however if there is clear cut poor workmanship, we will take the responsibility.
- If your device gets lost while in transit we will replace your unit like for like. We do not provide a new device for a used device.
Our warranty will not cover your device under the following circumstances
- If the device has been taken to any third party, our warranty becomes void.
- If we find that there is evidence of any accidental damage on those parts that were replaced by us.
- If the repair where the problem has aroused is not done by our engineers.
- If the problem arises after the expiry of the warranty period
- If the device is opened by any other person.
- Any liquid damage repairs, software repair are also not included under our warranty.
- If the damage is caused due to misuse. You may have to provide relevant evidence that the device is not misused.
Although we try to take care about your data while we repair your device, there may be loss of data. Hence, we suggest you to take proper back up of your data before you send your device to us.
New parts are supplied in their original packaging and include all accessories originally packaged with the part. These parts have never been used however the original seals might have been broken.
HOW TO CLAIM YOUR WARRANTY
Reconditioned items have been serviced and tested to ensure reliability and come with a full 12 month warranty. These items are fully functional but may have cosmetic imperfections and do not always come with accessories and manuals.
Service exchange is available on some items and can help you save money. Simply send us your faulty units and receive a discount on your reconditioned unit. If you are having an emergency breakdown don't worry - we can despatch your item before receiving your faulty equipment, we refund the difference upon it's arrival with us.