Privacy Policy

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties 

Section 1 - Introduction

"Personal information": for day-to-day purposes, it is assumed that all information which relates to a living individual constitutes personal information.

Section 2 - Collecting personal information

What types of personal information will or might the website collect.

(a) - Customer name, address, address and contact number

(b) - Address, Contact Number on Repairs and Sales

(c) - Email users who subscribe to website service will receive email notifications and/or newsletters unless they opt out.

(d) - Transactional data will be collected from PayPal, WorldPay and not through Ralakde Website

(e) - IP Address, Location and Web browser.

Section 3 - Using personal information

Section 3.1

 the website operator uses personal information collected through the website.

(a) Private messages sent by users be monitored to ensure compliance with website terms and conditions.

Section 3.2

users will not have the opportunity to publish any personal information on the website.

Section 3.3

The website will not undertake to supply any user's personal information to a third party for the purpose of third party direct marketing.

Section 3.4

The website operator will not pass any personal information to any third-party payment services provider.

Section 3.5

The payment services provider that processes website transactions are PayPal and World pay, there privacy policy can be found at and

Section 4 - Disclosing personal information

Section 4.1

The categories of person that personal information collected through the website will be disclosed only to Admin staff for shipping.

Section 4.2


The website operator is not part of a group of companies that require access to personal information collected by reference to this document

Section 4.3

(a) -  The website operator requires the right to disclose personal data in anticipation of a court judgement or regulatory action

E.g. A website operator may be obliged to disclose personal data to a third party under various laws. For example, under the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013, a website operator may be required to pass personal data between a complainant and a poster - i.e. a person who posts on the website material which may be defamatory of the claimant.

Section 5 - International data transfers

The website operator, or might the website operator, transfer or have transferred outside the European Economic Area (EEA) any personal information that it controls only if legally required to do so.

Section 6 - Retaining personal information

The website operator does not have any specific policies in place regarding time periods for the deletion of personal data, however

(a) - Data will be deleted at customers request.

Section 7 - Security of personal information

There is an obligation upon data controllers to store personal data securely.

And the company is a ICO registered

Section 8 - Amendments

The company reserves the right to amended the privacy policy at any time, and will inform registered user via email of such.

Section 9 - Your rights

The company will require evidence of identity Photograph of passport with solicitor’s signature, proof of address bank statement bill before releasing any personnel information

Section 13 - Cookies

No cookies are stored on the website

Section 15 - Our details

Ralakde Limited

Company Reg: 9757591

Vat No. VAT No. GB246093895


Address: Unit 56, Winpenny Road, Parkhouse Industrial Estate East, Newcastle ST5 7RH

+44 17825 63377

Cookies Policy


It is or commitment that we secure your information. Thus, to ensure that there is no disclosure of your information or to prevent any unauthorized access we have placed necessary electronic, physical and managerial procedures for safeguarding that information we have collected from you online.


A cookie is a small file of information that is put on your hard disk by nay website with your permission. After you agree the file is added and through it we can analyse the web traffic or get information about when you visit our website. With cookies, the web applications respond to you like an individual. With it the web application can understand your preferences, likes and dislikes after gathering information and tailor its operation accordingly.


 To identify the pages used we use traffic log cookies. With it we can analyse data about the web page traffic and develop our website to support our customers in a best way. After using this data for statistical analysis purpose, we remove it from the system.


In all with the help of cookies we are able to present you a better website as it enables us to monitor the pages that are useful for you and know the pages that you do not find helpful. By the way, through the cookies we do not get access to your computer or gather ant information about you.


It is your discretion to accept or deny cookies. Many web browsers accept the cookies automatically, but by modifying the browser settings you can decline cookies. However, in such case you may be prevented from getting full advantage from the website.




You may find links to other websites from our website. However, after you leave our website we do not have any control over other websites. Thus, the protection of information provided by you during such visit to other website is not our responsibility. It does not govern by privacy policy of our website. You must know about the privacy policy of the website where you are providing information.


We maintain the confidentiality of your personal information and thus do not distribute, sell or lease them to any third party without your permission or unless it is demanded by law. We may send promotional information to you.


If you have any suggestions for us or any query about our privacy policy, please email us.